PRIVACY POLICY
"Les Salles" B&B is committed to protecting your privacy and the personal data of our visitors. We are committed to ensuring the confidentiality of the information collected.
This Privacy Policy aims to inform users of the site :
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How their personal data is collected and processed. Personal data includes any data that can identify a user. This includes first and last name, age, postal address, email address, location, and IP address.
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What users' rights are regarding this data ?
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Who is responsible for processing the personal data collected and processed ?
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And to whom this data is transmitted
when you visit or make a reservation on our website www.grandelle.com (the "Site").
We encourage you to read our Privacy Policy carefully to understand how we process your personal data.
This Privacy Policy supplements the Legal Notices, the Cookie Policy, and the Accommodation Conditions, which users can consult at the following address : https://www.grandelle.com/.
1. Definitions
Personal data : any information relating to an identified or identifiable natural person, directly or indirectly, by reference to an identification number or to one or more factors specific to them.
User : any capable adult natural person, or any legal entity, using the services offered on the website https://www.grandelle.com.
2. General Principles Regarding Data Collection and Processing
In accordance with the provisions of Article 5 of European Regulation 2016/679, the collection and processing of website user data complies with the following principles :
* Lawfulness, fairness, and transparency
Data may only be collected and processed with the consent of the user who owns the data. Whenever personal data is collected, the user will be informed that their data is being collected and for what reasons ;
* Limited Purposes
Data collection and processing are carried out to meet one or more objectives specified in these general terms of use, "Accommodation Conditions" ;
* Minimization of data collection and processing
Only data necessary for the proper fulfillment of the website's objectives are collected ;
* Data retention period limited over time
Data is retained for a limited period, of which the user is informed. When this information cannot be provided, the user is informed of the criteria used to determine the retention period ;
* Integrity and confidentiality of data collected and processed
The data controller undertakes to guarantee the integrity and confidentiality of the data collected.
In order to be lawful, and in accordance with the requirements of Article 6 of European Regulation 2016/679, the collection and processing of personal data may only take place if they meet at least one of the following conditions :
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The user has expressly consented to the processing ;
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The processing is necessary for the proper performance of a contract ;
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The processing meets a legal obligation ;
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The processing is necessary to protect the vital interests of the data subject or another natural person ;
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The processing may be justified by a need linked to the performance of a task carried out in the public interest or in the exercise of official authority ;
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The processing and collection of personal data are necessary for the purposes of the legitimate and private interests pursued by the controller or by a third party.
* Personal Data of Minors
In accordance with the provisions of Article 8 of European Regulation 2016/679 and the French Data Protection Act, only minors aged 15 or over may consent to the processing of their personal data.
If the user is a minor under the age of 15, the consent of a legal representative will be required for personal data to be collected and processed.
The website publisher reserves the right to verify by any means that the user is over the age of 15, or that they have obtained the consent of a legal representative before browsing the website.
3. What information do we collect ?
* Information you provide to us directly
When you make a reservation via the booking calendars or the "Book Now" button ; or contact us via the contact form or chat, we collect the following information :
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First and last name ;
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Email address ;
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Phone number ;
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Dates of stay ;
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Number of people ;
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Information about your preferences (e.g., homemade breakfast, pets, room type) ;
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Any other information you choose to provide us.
* Information collected automatically
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IP address ;
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Browser type and operating system ;
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Pages visited on our website ;
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Date and time of your visit ;
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Links you click on.
The data controller will store all collected data in its website's IT systems under reasonable security conditions for a period of 3 years.
4. How do we use your information ?
We use your personal information for the following purposes :
* Manage your bookings
Confirm your booking, send you information about your stay, and contact you if necessary.
* Respond to your requests
Process your requests for information, questions, or comments.
* Improve our website
Analyze the use of our site to improve its content and navigation.
5. Do we share your information ?
We may share your personal information with the following third parties :
* Service providers
We may share your information with third-party service providers who help us operate our website and provide our services (e.g., booking platform, web host), such as KE-booking. These service providers are required to protect your information and use it only for the purposes we have indicated to them.
* Legal Authorities
We may disclose your information if required to do so by law or if we believe it is necessary to protect our rights, property, or safety, or those of others.
6. Links to Third-Party Websites
Our website may contain or use links to websites, mobile applications, products, or services operated by third parties (including advertising sites, our partners, or social media).
We remind you that this Privacy Policy does not extend to these third parties, over whom we have no control and for which we cannot be held responsible. We encourage you to familiarize yourself with the privacy policies, procedures, and practices of these third parties.
7. How do we protect your information ?
We take technical and organizational security measures to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration, and destruction.
8. Data Controller
* Data Controller
The controller of personal data is : Chambres d'hôtes "Les Salles".
He can be contacted as follows :
The data controller can be contacted by email : lecerf.joel@numericable.fr.
The data controller is responsible for determining the purposes and means used for processing personal data.
* Obligations of the Data Controller
The data controller undertakes to protect the personal data collected, not to transmit it to third parties without informing the user, and to respect the purposes for which the data was collected.
The website has an SSL certificate to ensure that information and data transfers through the website are secure.
The purpose of an SSL ("Secure Socket Layer" Certificate) is to secure the data exchanged between the user and the website.
Furthermore, the data controller undertakes to notify the user in the event of rectification or deletion of data, unless this would entail disproportionate formalities, costs, or procedures for the data controller.
In the event that the integrity, confidentiality, or security of the user's personal data is compromised, the data controller undertakes to inform the user by any means.
9. Your Rights